Benefits

Platform flexibility

NetSupport Manager is a full multi-platform solution. It allows you to remotely support any Windows, Mac, Linux (legacy) and/or Chrome OS desktop, as well as a range of mobile devices, from your Windows PC, Mac, Apple iOS/Android tablet or smartphone. So, no matter where a technician may be located, they will always have immediate access back to their critical systems, servers and users, when required.

Save time

With NetSupport Manager, you can quickly respond to IT issues across multiple sites in any geographical location (without the need for firewall configuration) – all from the comfort of your own chair. Plus, the unique PIN Connect feature makes connection effortless as the technician and user simply enter the same unique PIN to create an instant connection.

In addition to supporting simple tasks such as sending files from machine A to B, NetSupport Manager goes one step further by offering one-to-many file distribution; the ability to transfer a file from one PC to any number of selected computers in a single action – for example, ensuring staff across the company can receive important documents simultaneously.

Complementary tools also allow remote hands-on access, including the ability to remotely power on and off a computer and remotely log in to a PC, as well as a powerful scripting and scheduling suite to enable routine tasks to be automated and run at pre-defined intervals.

With its one-to-many capabilities, such as monitoring multiple systems in real time and showing your screen to multiple recipients, you can multi-task more effectively by running multiple support sessions at once and switching between them when needed.

Save money

With its multi-platform support and flexible network options (LAN, WAN or the internet), NetSupport Manager provides a single solution for remote control access across any organisation, of any size – all without the need for a third-party service, ongoing subscription costs or manual visits.

The single solution approach also helps protect against unnecessary costs associated with using and maintaining multiple tools for remote access, which can be time-consuming and a potential security risk.

NetSupport Manager’s unique range of supporting tools also ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed. For example, you can quickly view and remotely edit the registry of a remote computer without any interaction with – or interruption to – the desktop user, ensuring productivity levels aren’t affected.

Security

NetSupport Manager is the choice of military and financial institutions across the globe because it goes above and beyond industry standards.

A free unique Gateway is provided as standard to allow systems across the internet to connect securely and communicate without the need to use a third party-hosted solution. In addition, remaining 100% ‘on premise’ allows you to have complete control over the Gateway.

NetSupport Manager also uses four levels of encryption: from activity logs and user acknowledgements to 256-bit encryption, smartcard support, AD integration and more – allowing you to control who has access to what and when.

Support staff training and development

Providing inter-company training across departments has never been easier with NetSupport Manager. It allows you to show your PC screen to selected remote devices (in real time) to deliver presentations and provide real-time visual instruction – with the added benefit of being able to capture screenshots, annotate the screen to highlight areas of focus or use the two-way audio functions (on multimedia-capable PCs) to talk to your users, while providing support. Best of all, record your remote-control session and store it as a replay file for future training.

Get additional classroom instruction and training tools for FREE

Included free within NetSupport Manager is Classroom Instruction and Training solution, NetSupport School. Available from the NetSupport Manager installer package, NetSupport School includes a range of award-winning tools to monitor, control, assess and collaborate with a class, whether it’s in a corporate training environment or a school lesson.