Remote Control
As our dependency on technology grows, so does the operational impact of system downtime, or simply the time lost by not having instant access to key systems.
NetSupport Manager continues to offer a unique proposition for desktop remote control: one solution – available from your desktop, laptop, tablet or smartphone – that allows seamless and secure access to workstations and servers across your enterprise, both locally when in the office, and remotely when on the move.
Control
Browse, locate and connect to all systems across your LAN, WAN or over the internet. Fully integrated remote deployment utility. Watch, Share or Control the screen, keyboard and mouse of a workstation, irrespective of colour resolution, network protocol or operating system. Optimise the Remote Control colour quality when managing systems over very slow connections. Monitor the screens of all connected systems with real-time thumbnails. Mouse over a selected PC to zoom your view. Scan multiple systems, cycle through one or multiple workstations displaying their screens on your Control console. Show your screen, a selected monitor/s or selected applications to any number of connected computers for real-time instruction. Annotate your screen with a range of drawing tools during a Remote Control session or Show session to highlight areas of focus for an end user or to aid in your presentation or training. Capture screenshots during a session for future reference. Record screen activity to a video “replay file” for training or security. To aid both training and the effectiveness of support, a Whiteboard feature is also provided from within a chat session. “Show” the Control screen back to all selected end users, delivering a simple and powerful instructional training tool.
Communicate
Within NetSupport Manager, a user can conduct a two-way chat session between any number of selected users in either text or full audio mode.
Should the Chat recipient not respond, an audible alert can be sent to each workstation. The Chat progress can be sent to late arrivals using the “Send Discussion History” feature and, of course, the contents of a Chat session can be stored for future reference. A user can also send a text-based message to one or more chosen PCs, or even broadcast to all PCs on the network – ideal for alerting your users about an impending server shutdown or similar.
NetSupport Manager’s extended audio support allows one-way talk, listen or full bi-directional audio conversations (both within and outside of a remote control session), as well as seamless streaming of the remote PC’s audible application sounds. Audio support is available over all LAN/WAN and internet-based communications.
End users can also, when enabled, send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available operators, or directed to specific operators based on user-defined accounts. Incoming requests are displayed within the NetSupport Manager Control user interface.
Auto-grouping of remote systems
Instant overview of IT infrastructure using ‘tree view’. Group remote systems based on pre-defined criteria such as operating system or PC type. All devices auto-grouped by NetSupport Manager so you can see if any devices need updating. Create custom groups to reflect your company structure. Quick access to a ‘recent’ list of connected devices.
Geolocation
When a user connects to a remote PC, if enabled, the location of the device will be calculated based on its external details.
This information allows NetSupport Manager to provide an approximate location of each remote device, displaying the town, state and country (with supporting flag) within the Control application. Devices are automatically grouped by country for easier management. The feature can be enabled or disabled at both the Control and Client or simply managed via Group Policy.